Refund policy

 

As a general rule, we do not accept returns or exchanges due to customer convenience or change of mind.

However, if your item arrives defective or damaged, or if you receive an incorrect product, we will gladly arrange an exchange or refund within 14 days of delivery.

Defective or Damaged Products

Please contact us within 14 days of receiving your order if you notice:

• A damaged or defective product

• An item different from what you ordered

After confirming the situation, we will advise you on the appropriate resolution (exchange or refund).
Please note that we may not be able to process your request if the 14-day period has passed.

Information Required When Contacting Us

When reporting an issue, please prepare the following:

• Your order number

• Photos showing the defective or damaged area

• Your name and contact information

Refund Method

• Credit card payments: Refunds are issued via your card provider. Please allow several business days for processing, depending on your financial institution.

Contact Information

For defective or damaged product inquiries, please contact us at:
neverbangkok.official@gmail.com